Customer Service supervisor

For our client, an international company in Heijen, we are looking for a Customer Service supervisor.

You will be responsible for the operational management of our customer service team. Together with your team, you are the central link in the organisation, both internally and externally. This offers you fantastic challenges that you will actively contribute to and make a real difference.

How will you do this? You ensure that the team functions optimally and is well managed. You focus on achieving maximum customer satisfaction and meeting the agreed conditions for our customer. You derive satisfaction from striving for efficiency and improvement. You coordinate the work within the customer service team You achieve this by:

properly organising your department based on developments in logistics and customer needs;
conducting operational/tactical consultations with the customer on performance and daily operations;
holding operational/tactical consultations with the customer on performance and daily operations;
collecting, analysing, reporting and providing information on status and progress to customers, including on the basis of production KPIs;
proactively coaching, supporting and developing your team;

• Direct employment contract with our client;
• Good salary;
• Good secondary employment conditions;
• Great career possibilities with meaningful growth opportunities;
• 28 vacation day and 4 ADV ( additional leave ) ;
• 8% holiday pay;
• Travel allowance.

Does your knowledge and experience not completely correspond to all points but are you customer-friendly, result-oriented and problem-solving? Just apply and we will see what we can do.

• leadership experience, preferably in a similar/ logistics work environment;
• affinity with logistics and transport;
• solution-oriented and process-oriented attitude to be customer-oriented;
• command of the Dutch and English languages in both verbal and writing.

Want to know more? Then contact Patricia Martens on 06 - 2016 1810.

Interested? Then click on the application button or send your resume to p.martens@suc6recruitment.nl

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