Customer service representative 32-40 hours

• Act as the primary operational point of contact for customers via email, phone, chat, and other communication channels;Independently and quickly resolve complex and ad-hoc inquiries;
• Proactively monitor shipments, orders, and warehouse activities to ensure agreed service levels (SLAs) are met;
• Handle customer inquiries regarding orders, returns, replacements, complaints, and account-related matters;
• Coordinate and follow up on urgent orders, deviations, and exceptions within the supply chain;
• Monitor customer feedback, identify recurring issues, and escalate risks or deviations in a timely manner;
• Collaborate closely with internal departments such as Warehouse Operations, Transport, Planning, IT, and Security;
• Actively participate in daily operational meetings and weekly internal and external progress discussions;
• Identify structural bottlenecks, contribute to root-cause analyses, and provide support for continuous process improvements.

A good monthly salary based on education and experience;

31 vacation days; Great opportunities for further development internally through training and education;

Travel expenses reimbursement;

Focus on personal and professional development;

Working from home is possible 1 day per week;

Discount on your gym membership and bicycle;

Collective pension scheme;

MBO+ level education and/or work experience or equivalent;

Proven experience in an international Customer Service or Control Tower environment (required);

Strong administrative and organizational skills;

Experience with WMS and/or ERP systems and good knowledge of Microsoft Office; Excellent communication skills in English, both verbal and written; A customer-oriented attitude combined with a structured, accurate, and proactive way of working;

The ability to maintain an overview, set priorities, and perform effectively under time pressure; A structured approach;

A service-oriented attitude, where you can combine customer focus with setting the right priorities; A proactive attitude and the motivation to learn and explore new areas;

The ability to quickly assess the urgency, impact, and complexity of customer requests;

An open and communicative personality with a good command of both Dutch and English.