IT second line Service Desk employee

For our client, a leading international logistics player in Oostrum, we are looking for an

IT second line Service Desk employee ( 32-40 hour )

Within the team, technical services take place for installation and incident management of workstations, laptops, servers, networks (LAN/WAN), Wi-Fi, scanners, telephones, and printers. This is done partly in cooperation with various corporate support departments.

• Perform day-to-day and project-based work with minimal disruption of logistics business processes (implementations/changes).
• Log and track Service Desk (ServiceNow) tickets, keeping users up to date with timely and concise communication.
• Install, configure, manage, and optimize hardware and infra networks.
• Troubleshoot incidents, escalate where required, ensure timely resolution.
• Provide user support and training for general hardware, software, and other mobile/telecommunication devices.
• Identify, track, and escalate repetitive/severe issues, problems to realize changes and continuous improvements.
• Ensure current documentation of local processes and procedures.

• Education level minimal on MBO-4 level.
• At least 1-year prior desktop and infrastructure hardware support experience in a similar role.
• Preferably ITIL Foundation certificate.
• Experienced with networking infrastructure and VPN.
• Knowledge of Windows 10+ OS.
• Experience with Active Directory (Users and Computers).
• Basic to intermediate understanding of Windows Networking environment.
• Exposure to LAN/WAN/Wi-Fi networks.
• MS Office/365 Troubleshooting Skills.

• A good monthly salary based on education and experience;
• A fixed contract with excellent working condition;
• 31 vacation days;
• Great opportunities for further development internally through training and education;
• Travel allowance;
• Attention to personal and professional development;
• Collective pension scheme;
• If you are not sick for 6 consecutive months, you will receive one extra vacation days;
• Ability to work at home.

Interested? Then click on the application button or send your resume to r.vdborst@suc6recruitment

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