Customer Service Specialist 36 -40 hours

Our client is one of the world's largest suppliers of comprehensive metalworking solutions, located in the area of Venlo. In the sales organisation of the Benelux, we now have a new opening (fixed contract) for an experienced

Customer Service Specialist

In this customer service position you work closely with the sales team and the customers, to deliver more than just products, but to provide tailored solutions for their clients to achieve continuous improvement and long-term partnerships.

Who are you?

You are a proactive and service-oriented professional with strong communication skills and a passion for helping others. You thrive in a fast-paced, technical environment and are able to manage multiple tasks with precision and care. You enjoy working collaboratively, but can also take initiative and ownership of your responsibilities. You are digitally savvy and eager to contribute to a world-class customer experience.

What are you going to do?

In this role, you are responsible for several tasks and activities:

• Accurately processing inquiries and orders received via phone, email, or digital platforms.
• Providing timely and professional responses to questions from distributors and the sales team.
• Coordinating order-related information across departments to ensure smooth execution.
• Handling RGA requests, invoices, scheduling details, credits, and debits.
• Implementing company policies and service standards in all customer interactions.
• Contributing to process improvements to enhance service quality and efficiency.
• Supporting colleagues and assisting with additional tasks as assigned by the Customer Service Manager.
• Maintaining a professional tone in all verbal and written communication.
• Assisting with switchboard operations to ensure prompt responsiveness.
• Supporting sales and marketing projects when needed.

We offer:

• a permanent position in a dynamic and supportive work environment within an international organisation and of course with a competitive compensation and benefits package, including (partly) working-from-home possibilities.
• opportunities for continuous learning and professional development
• a role with impact, where your input helps shape the customer experience
• flexibility in working hours to meet the business and customer needs.
• 27 days of vacation and 13 ADV days.
• Salary between 3500 and 4200 groos per month ( fulltime )

Who are you?

You are a proactive and service-oriented professional with strong communication skills and a passion for helping others. You thrive in a fast-paced, technical environment and are able to manage multiple tasks with precision and care. You enjoy working collaboratively, but can also take initiative and ownership of your responsibilities. You are digitally savvy and eager to contribute to a world-class customer experience.

Also:

• you live in the area of Venlo
• fulltime available and you can work very independent , 36 hours is possible
• Language skills in English and Dutch are very good
• you have 3-5 years working experience in Customer Service
• if you have similar CS-experience in a technical, (int) manufacturing enviroment, that would be a big plus

Interested? Then click on the application button or send your resume r.vdborst@suc6recruitment.

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