Customer service Employee

For our client, an International Company in Venlo, we have an exciting opportunity for a

Customer Focus Team Employee

Employee who is responsible for the planning, communication, and other administrative tasks for one of our medical customers. You make sure that the goods of the customers arrive and leave our warehouse on time.

• Serve as the first point of contact for customers via email, phone, chat, and other communication channels;
• Deliver outstanding customer service by providing accurate, complete, and timely information;
• Manage customer orders, returns, replacements, complaints, customer feedback and account inquiries;
• Monitor customer feedback and identify recurring issues;
• Follow up on customer requests regarding urgent orders, workorders and other issues;
• Support process improvements that enhance the customer experience;
• Manage and prioritize daily workload to meet or exceed service-level agreements;
• Monitor the progress of your own department and of the warehouse;
• Collaborate closely with other departments;
• Monitor the KPIs and identify deviations in time;
• Participate in daily and weekly internal and external progress meetings;
• Compiling various reports;
• Mapping out common problems, solving them and thinking along in optimizing the process;
• Keeping work instructions up to date.

• A good monthly salary based on education and experience;
• A fixed contract with excellent working condition;
• 31 vacation days;
• Great opportunities for further development internally through training and education;
• Travel allowance;
• Bonus opportunity;
• Attention to personal and professional development;
• Working at home for 1 day ;
• 32-40 hours
• Discount on your gym membership and bicycle;
• Collective pension scheme;
• If you are not sick for 6 consecutive months, you will receive one extra vacation days.

• Education and/or experience equivalent to a MBO+/HBO level or degree;
• Experience in international Customer Service / Sales Support environment is an advantage;
• Administrative skills;
• Experience with WMS/ERP systems and knowledge of MS Office;
• Good communication skills in English (Dutch is an advantage);
• Flexible, structured, accurate, service-oriented and able to keep overview;
• Hybride work (max. 1 day at home) is possible;
• Availible: Fulltime and dayshift.

Interested? Then click on the application button or send your resume to p.martens@suc6recruitment.nl

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