Customer Service Employee

For our client, an International Company in Venray, we have an exciting opportunity for a

Customer Service Employee

As a Customer Service Employee, you will be the intermediate between assigned customer and the organization of their client. You and your direct colleguas will be responsible for the planning, communication and other administrative tasks. You make sure that the goods of the customers arrive and leave their warehouse on time.

What will you be doing?

• Release of orders and all preparation work;
• Follow up on customer requests regarding urgent orders, workorders and other issues;
• Making a daily Sales order production planning for the warehouse;
• Monitor the progress of your own department and of the warehouse;
• Monitor the KPIs and identify deviations in time;
• Participate in daily and weekly internal and external progress meetings;
• Compiling various reports;
• Mapping out common problems, solving them and thinking along in optimizing the process;
• Keeping work instructions up-to-date.

In this position you will report to the Account Management Coordinator.

• Education and/or experience equivalent to a MBO+/HBO level or degree;
• Experience in international Customer Service / Sales Support environment is an advantage;
• Administrative skills;
• Experience with WMS/ERP systems and knowledge of MS Office;
• Good communication skills in English (Dutch is an advantage);
• Flexible, structured, accurate, service-oriented and able to keep overview;
• Availible for 32 - 40 hours a week.

• A good monthly salary based on education and experience;
• A fixed contract with excellent working condition;
• 31 vacation days;
• Great opportunities for further development internally through training and education;
• Travel allowance;
• Bonus opportunity;
• Attention to personal and professional development;
• Working at home and 32 hours a week is possible;
• Discount on your gym membership and bicycle;
• Collective pension scheme;
• If you are not sick for 6 consecutive months, you will receive one extra vacation days;
• Working at home is possible 1 day a week.

Interested? Then click on the application button or send your resume to p.martens@suc6recruitment.nl

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